FAQS
WHAT SHOULD I WEAR?
POLE CLASSES
Shorts and leggings
Shorts are required for tricks, technique & fundamentals classes
Leggings are recommended for most choreography classes
Leggings are recommended for class warmups
Sports bra and/or tank top
Knee pads are recommended for sensitive knees and choreography classes
Heels are not required, unless noted in the class description
Socks are a nice option for choreography classes, or for just keeping your feet warm :)
ABSOLUTELY NO JEWELRY, as it will damage our equipment
Do not wear lotion the day of class. It will make you and the pole slippery
SOME OF THESE ITEMS, PLUS GRIP AIDS, ARE AVAILABLE FOR PURCHASE AT THE FRONT DESK
AERIAL CLASSES
Form fitting clothes that completely cover you
NO SHORTS. Cropped pants are ok, but make sure that the back of your knees are covered
Sports bras or tank tops are okay, but you may want a top with sleeves available. This is for your own safety & comfort
ABSOLUTELY NO JEWELRY, as it will damage our equipment
SOME OF THESE ITEMS, PLUS GRIP AIDS, ARE AVAILABLE FOR PURCHASE AT THE FRONT DESK
STRENGTH & CONDITIONING CLASSES
Anything you’re comfortable wearing
WHAT SHOULD I BRING
WATER! Pole and aerial are serious workouts, and you want to be sure to keep yourself hydrated
Yoga mats are optional, but recommended for your comfort
Grip aids, as needed
SOME OF THESE ITEMS, PLUS GRIP AIDS, ARE AVAILABLE FOR PURCHASE AT THE FRONT DESK
WHAT IF I’M RUNNING LATE?
Contact the studio immediately. If we haven’t heard from you by the time class starts, your spot may be immediately given to a stand-by waitlist student. If you will be more than 10 minutes late for class, you will be late canceled, and your class credit will be forfeited. We understand that things happen, so ask front desk for your one-time make up credit.
WHY IS the LATE POLICY SO STRICT?
Because we care about your safety! Every class requires a warm up. If you are late, you are missing the most important part of the class. The warm up increases muscle efficiency, reduces potential for injuries, and prepares your body for the movements being performed in class. Your safety is our #1 priority, therefore, this policy must be enforced.
DO I NEED TO SIGN UP AHEAD OF TIME?
Yes! Due to the popularity of our classes, you must be booked into class in advance to guarantee yourself a spot in the class. Classes must be pre-paid to reserve a spot. If a class is full, a waitlist is available (see waitlist info below). If fewer than 2 people are booked in to a class 6 hours before class is scheduled to begin, class may be canceled.
HOW DO I CANCEL A RESERVATION? what happens if i do?
You are able to cancel reservations at any time through your Vertitude Online account. Access to your account is at the top left of every page on this website. Reservations include classes, open pole/aerial sessions, studio rentals, after-hours studio rentals, and private lessons.
Due to the high demand of our services, we must enforce a strict cancellation and no-show policy.
If you cancel a class, open pole/aerial session, or studio rental less than 6 hours prior to your reservation time, your reservation credit will be forfeited.
If you cancel an after-hours studio rental or private lesson less than 12 hours prior to your reservation time, your reservation credit will be forfeited.
If you no-show for any reservation, your reservation credit will be forfeited. Additional fees may apply (see below).
Students are responsible for canceling their reservations via their Vertitude online account. Here is a step-by-step for BOOKING & CANCELLING reservations.
If you experience an issue with the system, you can e-mail the studio at info@thevertitude.com, but note that your e-mail must be received before the 6hr cut-off, otherwise you will forfeit your class credit just the same as self-cancelling. Please specify the issue you experienced so we can report it to Mindbody Online for troubleshooting.
Please note that MindBody may or may not send a cancellation confirmation, depending on your notification settings. You are responsible for managing your account.
Additional fees:
Late Cancellation Fee for students with Unlimited Memberships & Packages: $5
No-Show Fee for students with Unlimited Memberships & Packages: $15
No-Show Fee for Private Lesson Reservations: Full Rate of Lesson (rates vary depending on instructor)
Fees will be automatically charged to your on-file payment method. If your payment method is invalid, your account will be suspended until the fee is paid.
If you cancel 6 or 12 hours prior to your reservation time (depending on the reservation type) you will not be charged a fee, and your reservation will be returned to your account to be used for another reservation. All reservation credits are subject to their original expiration dates.
Please keep in mind that someone may be waiting for a spot in class. If you know you aren’t going to be able to make it to a class, please cancel your reservation so that someone else can take it!
NOTE: There is a known issue when attempting to view reservations within the 6hr late-cancel period on our Vertitude website interface. SOMETIMES your reservations will not be shown if it is within 6hrs of the reservation. Please follow the link to the FULL MindBody website for an accurate look at your reservations and/or to LATE-CANCEL them. Reservations outside the 6hr late-cancel window are not affected.
HOW DO I CHANGE OR CANCEL MY MEMBERSHIP?
Send an e-mail request to info@TheVertitude.com. It’s that simple!
Your membership will stay active until the current cycle expires, so you need not wait until the end of the cycle to submit your request.
Requests must be received and confirmed at least 24hrs prior to your renewal date. Requests received after credit card charges are processed will not be reversed or refunded.
We cannot accept any verbal requests. All requests MUST be sent in writing. This ensures that no requests are overlooked.
WHAT’S THE DEAL WITH THE WAITLIST?
Many popular classes fill up early, so you can use the waitlist to claim a spot when someone cancels their reservation. It happens quite often!
Unfortunately, ClassPass users are not able to utilize waitlists on MindBody.
You may be automatically added into class up to 3 hours from the class start time if a spot opens up. The system sends an automated notification via e-mail or text once you have been added to the class. You must be opted IN to notifications to receive these notices.
The Vertitude LA does not take any responsibility for the delivery of notifications by MindBody Online or through your e-mail or phone service provider.
Students are responsible for managing their own accounts and schedules.
Students may cancel off the waitlist at anytime before the system adds you to a class. Once you’ve been added, you will be responsible for attending the class, or canceling at least 6 hours prior to class to avoid a late cancel fee (see cancellation policy below).
If you are added to a class and do not show up, you will be listed as a "No Show", and your class credit will be forfeited.
If a class spot opens within 3 hours of class time, you will be contacted by phone call or text to see if you can make the class. If you don’t answer the phone, we may skip you over and add the first available student. You will not be added to a class without your prior approval less than 3 hours before class.
CAN I TAKE CLASS IF I’M NOT 18 YET?
Students aged 13-17 may attend our adult group classes with parental/guardian consent. A parent/guardian must come in with any students under the age of 18 to sign our liability waiver and provide a valid form of identification.
Our instructors have the authority to determine whether a minor student is able to continue taking classes. Some minors are not ready to be in an adult group class environment, and may be asked to take private lessons instead. An instructor’s decision is final, but we welcome all students to be re-evaluated during private sessions for class readiness.
We offer private lessons for children and adults aged 5 and above.
Please email info@thevertitude.com for availability, pricing, and booking!
We offer summer camps, limited series, and other youth classes from time to time. Please check the schedule or our upcoming events page for info.
WHO IS WELCOME AT THE VERTITUDE?
Every. Body.
We take inclusivity very seriously. All bodies are welcomed and celebrated. Period.
CAN I GET A REFUND?
No. All purchases are final. We are a small business, with limited capacity, therefore we are unable to make any exceptions.
Authorized returns will be for account credit only.
Any credit card chargebacks, whether successful or not, will be assessed a $100 fee, and your account will be suspended until the fee is paid.
HOW DO I… ?
Coming Soon.